Cancellation policy
Last updated: November 7, 2026
How subscriptions work
When you subscribe, we charge your payment method for your first box straight away, then charge the same payment method every 30 days and ship a box each time, until you cancel. There's no end date and no fixed number of boxes.
- Pouches and bone broth: the 15% subscription discount applies to your first box only. Every box after that is charged at the regular price.
- Mousse tins: the fixed subscription price shown on the product page for your pack size is charged for every delivery.
Shipping is free at $35 or more and $5.99 below it, measured on the box price after any discount. Every charge amount is shown at checkout and in the reminder email.
Reminders
We email you 3 days before every charge with the exact amount and date, so you always know a box is coming.
How to cancel or skip
You can skip a box or cancel at any time. There's a cancel button in your account - it cancels in one click. We won't ask you to call, email, chat or answer questions first. Log in at havenbowl.com, go to your account, and choose skip or cancel. If you'd rather we did it, email care@havenbowl.com and we will.
Cancel or skip before the next charge goes through. Cancelling stops all future charges and boxes. It doesn't reverse a charge that's already been taken, and it doesn't recall a box that's already shipped.
If you were charged after you cancelled, email care@havenbowl.com and we'll refund it in full.
Fees
There is no cancellation fee and no minimum number of boxes.
Once a box has shipped it's treated like any other order under our Refund Policy. Full subscription terms are in section 7 of our Terms of Service.
